Refund policy
🔄 90-Day Money-Back Guarantee
At Alora, we stand behind the quality of our products. If you're not satisfied within 90 days of receiving your order, you may be eligible for a refund — but please note the following conditions apply:
✅ To qualify for a refund:
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The request must be submitted within 90 days of the delivery date (as per your tracking info).
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You must provide proof of consistent product usage (e.g. a photo of your empty bottle and a written summary of your daily usage).
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The product must be returned in its original packaging, even if opened, along with your original receipt or order confirmation.
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Return shipping is at the customer’s expense, and we recommend using a tracked service. We are not responsible for lost or untracked returns.
📬 How to request a return:
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Email our customer care team at Support@purealora.com with:
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Your full name and order number
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Reason for your return
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Clear photos of the product (including the packaging and bottle)
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If approved, you'll receive instructions for return shipping.
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Once we receive and inspect the return, eligible refunds will be processed to your original payment method within 7–14 business days.
🚫 Please note:
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We do not refund orders with multiple bottles unless only one has been opened and the rest are returned unused and sealed.
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Trial abuse (multiple refunds or suspicious behavior) will result in disqualification from the guarantee.
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Packages returned to sender due to incorrect addresses or failure to collect from the post office are not eligible for refunds.